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Virtual Banker in Lynn, MA at Eastern

Date Posted: 12/16/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Lynn, MA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    12/16/2018

Job Description

When you join Eastern Bank, you join the largest and oldest mutual bank in the country. We pride ourselves in having knowledgeable and experienced professionals that can provide the expertise, personal attention and service our customers deserve.
 
As the fourth-largest full-service commercial bank in Greater Boston, we are able to offer you unique opportunities for career growth throughout the organization, as well as a competitive compensation and benefits program.
 
As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us.
 
Responsibilities include, but are not limited to the following:
 
Via video through Interactive Teller Machines at various locations across the bank’s footprint, perform a variety of routine teller transactions to include greeting and identifying customers, processing numerous types of transactions, and identifying other financial needs and making referrals to business partners in other areas as appropriate. 

 
Following established policies and procedures, personally performs routine teller duties via Interactive Teller Machines across the bank’s footprint:
  • Properly identify customers using established procedures
  • Process deposits to customer accounts inclusive of cash and/or checks, verification of endorsements, and provide customers with receipts
  • Cash checks for customers and non-customers
  • Transfer funds from one account to another
  • Properly file all government-mandated reports related to large cash transactions
  • Process various types of loan payments and credit card cash advances
  • Balance ‘virtual vaults’ at the end of each shift
  • Answer general customer inquiries
  • Must maintain a detailed knowledge base of bank products, services, policies, procedures, maintenance and regulatory requirements. Is able to independently handle a diverse array of complex customer situations by making sound decisions that minimize risk to both the bank and customer.  
  • Must be able to multi task and to handle basic customer complaints and problems without assistance.  Is able to recognize personal limitations in an acceptable time frame and initiate requests for assistance to appropriate personnel as needed.
  • Actively engages in the sales process by identifying potential financial needs for customers and non-customers alike and makes appropriate referrals of such leads to business partners across the bank for follow-up.
  • Assists the Service Team in offline tasks such as; updating ECM service requests and or customer account maintenance and/or other duties as needed

Job Requirements

  • Incumbent has the authority to use discretion in some circumstances, but if/when written policy is unclear or there is any uncertainty, the Virtual Teller should seek guidance from his/her immediate supervisor. 
  • Ability to constructively handle unexpected problems in a fast past environment
  • Strong analytical skills
  • Must be able to multi-task and have strong organization skills
  • Must have the ability to work independently 
  • High school or equivalent education/experience required
  • Teller experienced preferred, but not required.
  • Individual should have a basic understanding of debits and credits in a banking environment.
  • Incumbent must be outgoing, have good customer service skills and the ability to work in a fast-paced environment. 
  • Individual must be comfortable with working ‘on-screen’ and be verbally articulate.
  • Incumbent should be a self-starter who is technically proficient. 
  • Must have the ability to multi-task as this position requires the individual to use two separate computer systems simultaneously to conduct transactions; one that controls the Interactive Teller Machine being used by the customer, and one that processes the teller transactions for the bank.
  • Excellent written communication skills
  • Excellent verbal and listening skills including good grammar, tone of voice and diction
  • Ability to work effectively with others in a diverse population
  • Punctuality and consistent work attendance is required
  • Bilingual a plus