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Teller Manager I in Lynn, MA at Eastern

Date Posted: 2/13/2018

Job Snapshot

Job Description

When you join Eastern Bank, you join the largest and oldest mutual bank in the country. We pride ourselves in having knowledgeable and experienced professionals that can provide the expertise, personal attention and service our customers deserve.
As the fourth-largest full-service commercial bank in Greater Boston, we are able to offer you unique opportunities for career growth throughout the organization, as well as a competitive compensation and benefits program.
As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us.
Under the guidance of the Branch Manager and Assistant Branch Manager, manages the daily operations of a small-to-mid-sized banking office teller line.
Management responsibilities include setting and communicating performance standards, establishing strategies and employing tactics to achieve success, coaching teller staff, and preparing and delivering performance assessments for the teller staff. May also participate in the recruitment and interview processes for new tellers.

Responsibilities include, but are not limited to the following:

  • Acts in a management capacity with regard to reviewing and approving certain transactions above the limits and authority levels of teller staff.
  • Ultimately responsible for all teller operations to include teller operating systems, inventory of negotiable instruments, compliance and security requirements, and adherence to defined policies and procedures as they relate to teller functions.
  • Maintains direct control of cash within prescribed limits and charged with mastering use of the cash forecasting system in an effort to maximize availability while minimizing risk.
  • Following established policies and procedures, also personally performs routine teller duties as outlined:

    • Process deposits to customer accounts; includes verification of cash, verification of endorsements, and providing customers with receipts
    • Cash checks for customers and non-customers
    • Process and properly record the sale of monetary instruments (i.e. official bank checks)
    • Process foreign currency purchases and sales
    • Redeem savings bonds
    • Properly file all government-mandated reports related to large cash transactions and the sale of all monetary instruments
    • Process various types of loan payments and credit card cash advances
    • Assist with providing customers with access to safe deposit area
  • Actively engages in the sales process by identifying potential financial needs for customers and non-customers alike and makes appropriate referrals of such leads to the platform staff for follow-up.
  • Also manages the tellers' participation in the referral process through monitoring and coaching.

Job Requirements

  • High school diploma or equivalent required, Associates degree preferred.
  • One-to-two years of banking or related job experience required
  • Basic business acumen and professionalism is a must
  • Strong written and verbal communication skills with the ability to build relationships and strong alliances
  • Ability to quickly learn and fully understand the regulatory and policy requirements related to teller and branch operations to ensure compliance
  • Incumbent must be outgoing, have excellent customer service skills and the ability to work in a fast-paced environment
  • Individual should be a self-starter and be technically literate.