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Operations Processor III in Lynn, MA at Eastern

Date Posted: 3/20/2018

Job Snapshot

  • Employee Type:
  • Location:
    Lynn, MA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

When you join Eastern Bank, you join the largest and oldest mutual bank in the country. We pride ourselves in having knowledgeable and experienced professionals that can provide the expertise, personal attention and service our customers deserve.

As the fourth-largest full-service commercial bank in Greater Boston, we are able to offer you unique opportunities for career growth throughout the organization, as well as a competitive compensation and benefits program.

As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us.

Responsibilities include, but are not limited to the following:
  • Set up and maintain all business customers on the Online Banking Platform for both Corporate and Small Business Banking customers.  
  • Monitor ACH Origination activity on PEP + Windows to ensure files are processed within the required timeframe.  Communicate and work with internal officers on any file issues
  • Process customer error resolutions to comply with Reg-E and ACH Rules governed by NACHA
  • Return items via the Fed ACH system, send customer letters throughout the investigation process and complete daily task list of claims on due dates
  • Identify all resolved and unresolved ACH returns by debiting or crediting the related customers account
  • Review the daily Optima DNE report, Internal Death Certificate Report, Mailed Government Reclamation and Auto Reclamation to take appropriate action to minimize potential loss to the bank due to federal reclamation claims
  • Review OFAC Suspects appearing on the OFAC Suspect page daily.  
  • Monitor all files currently loaded on to the Online Banking Platform to ensure customers are receiving their information in a timely manner.  
  • Research and communicate to internal customers any issues with files until issues are resolved
  • Set up and maintain business customer’s ACH credit limit to ensure they are able to transmit ACH Originated files within their approved credit limit

Job Requirements

  • Must be able to perform assigned job duties independently and responsibly with minimal supervision but also must be able to work effectively as part of a team.  
  • Must demonstrate sound decision making skills in all areas of this position as well as the ability to recognized when to escalation is necessary.   
  • Flexible, able to multi-task, Strong Data Entry skills, Customer Service skills, Good Communication and Accounting principles. 
  • High School Graduate with a minimum 3 - 5 years of banking experience in the financial industry.   
  • Microsoft Office specifically Access database, Foxtrot, Metavante, TreasuryConnect, ACI Claim System,
  • Regulation E, NACHA Rules experience preferred 
  • Possess strong communication, organization, and customer service skills.
  • Must have a strong attention to detail as well as the abilty to multi-task in a fast-paced work environment.