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Operations Processor III in Lynn, MA at Eastern

Date Posted: 2/15/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Lynn, MA
  • Job Type:
    Other
  • Experience:
    2 to 5 years
  • Date Posted:
    2/15/2018

Job Description


When you join Eastern Bank, you join the largest and oldest mutual bank in the country. We pride ourselves in having knowledgeable and experienced professionals that can provide the expertise, personal attention and service our customers deserve.
 
As the fourth-largest full-service commercial bank in Greater Boston, we are able to offer you unique opportunities for career growth throughout the organization, as well as a competitive compensation and benefits program.
 
As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us.
 
Responsibilities include, but are not limited to the following:
  • Meets critical processing deadlines  for all work by executing and settling both domestic and foreign bound (US Dollar & Foreign denominated) transfers via wire system, Federal Reserve, SWIFT Network, JP Morgan Access Online and PNC Pinacle Online
    • Obtain appropriate approval for wire processing and take appropriate action when required approval is not met
    • Process same day Federal Tax Payments for corporate customers as needed
  • Provide high-level customer service, error resolution, and support to corporate and internal customers
  • Respond to internal and external customers to ensure escalated customer inquiries and issues are researched and addressed accurately and in a timely manner
  • Adhere to strict government regulations including OFAC review, Suspicious  Activity, Dodd Frank and Reg E
    • Produce disclosures for consumer remittance transfers according to Reg E and Dodd Frank Regulations, adhere to policy to cancel these transactions, and be familiar with the error resolution process.
  • Conduct start of day processes including late day wires, standing and sweep wires
  • Conduct end of day processes including daily reconciliation, transmittal of accounting entries to deposit and G/L systems, load archive file, and update ABA, SWIFT and OFAC files as needed
  • Creation and delivery of funds transfer, both US Dollar and foreign denominated, confirmations
  • Monitor status of Online Interfaces to ensure all communications lines are functional
Other Duties include:
  • Implements immediate problem resolution when there are system issues to minimize negative customer impact
  • Proactively identify potential risks and take corrective action to eliminate and reduce risk
  • Support effective information flow between operations, customer facing employees, and service providers

Job Requirements

  • High school diploma or equivalent and 2- 5 years of banking operations experience in the financial industry.
  • Knowledge of government regulations and wire transfers a plus.
  • The incumbent should possess strong communication and organization skills as well as strong customer service skills and knowledge of general accounting principles.
  • Attention to detail is required.
  • Proficient in PC environment with experience in MS Office suite products.
  • Ability to work effectively as part of a team.