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Operations Processor II in Lynn, MA at Eastern

Date Posted: 5/2/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Lynn, MA
  • Job Type:
    Other
  • Experience:
    At least 2 year(s)
  • Date Posted:
    5/2/2018

Job Description

When you join Eastern Bank, you join the largest and oldest mutual bank in the country. We pride ourselves in having knowledgeable and experienced professionals that can provide the expertise, personal attention and service our customers deserve.

As the fourth-largest full-service commercial bank in Greater Boston, we are able to offer you unique opportunities for career growth throughout the organization, as well as a competitive compensation and benefits program.

As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us.

Responsibilities include, but are not limited to the following within the Research & Adjustments Department:
  • Process Tax levies from a variety of Federal and State tax agencies including but not limited to the IRS, Commonwealth of MA Department of Revenue, State Child Support Enforcement Agency, NH Employment Services and the Department of Employment and Training. Must be able to take appropriate and independent action to ensure all state and federal regulations regarding tax levy processing are strictly adhered to.
  • Responsible for the proper and timely completion account verification for both deposit and loan accounts, mortgage applications, housing verification requests, Social Security and Medicaid information verification. 
  • Provide support to all Bank Offices, Bank Departments, Correspondent Banks and external customers through researching and ensuring the timely resolution of errors in customers’ accounts, general ledger accounts and inter-bank accounts on work processed through the Federal Reserve Bank, US Bank, SVPCO, Endpoint Exchange and various other upstream and correspondent banks.
  • Provide a variety of information requested by internal and external Bank customers, including Federal and State judicial and law enforcement agencies. Review gathered data and copies of documents to ensure compliance with privacy laws when providing copies of bank records in response to customer, legal and other requests.
  • Provide support and input during the periodic review and updating of the department Standard Operating Procedures to ensure that they reflect the latest technological and workflow improvements implemented within the department.
  • Utilize a variety of software applications including web-based applications for various functions within the department, i.e. FIS, Optima3, Sales Management and many other specialized applications within the group.
  • Responsible for the accurate and timely completion of Credit References and Audit Confirmations for business accounts both small business and commercial in nature. Must be knowledgeable of the RMA Code of Ethics which is used as an industry standard for providing Credit References.
  • Perform as needed or provide backup as required to other department functions.

Job Requirements

Required Skills:
  • Must be able to communicate (oral and written) effectively and professionally with internal and external customers, federal and state agencies and other financial institutions. Candidate must also be able to communicate via telephone - to handle incoming and outgoing telephone calls with courtesy and professionalism.
  • Must be knowledgeable of and comply with the many Federal and State rules and regulations that relate to all tax levy types along with other applicable regulations including but not limited to the Federal Garnishment Rule, GLBA and Regulation P.
  • Must be proficient in interpreting language used in authorization releases to prevent unauthorized information from being provided to requestors.
  • Must have strong interpersonal skills as well as the ability to train others.
  • Must possess PC expertise, including MS Word, MS Excel, and FIS host system. Must be able to learn a variety of other software applications required to perform the departmental job functions.
  • Attentiveness to detail is required.
  • Successfully manages working in a multiple task-oriented fast-paced environment.
  • Must be well organized and flexible.
  • Must be highly productive and able to work with limited direct supervision.
  • Must be able to routinely make decisions with minimum direct supervision that weigh the risk and exposure to the bank regarding tax levy and other legal document processing by using knowledge of the various Federal and State laws, regulations and industry standards that govern the varied functions performed by the department.
  • Must be able to learn and understand bank terminology as well as a variety of compliance requirements and applicable regulations.
  • Must be able to function in a highly confidential capacity due to internal and external legal investigations as well as federal and state privacy laws.
  • This position will require the independent analysis and resolution of complex questions and issues encountered that are applicable to the various functions performed within the department.
Required Experience:
  • Associates Degree and/or equivalent with 2+ years’ experience in a Research & Adjustment environment or position with similar attributes preferred.
  • Familiarity with Bank Operations, Item Processing and/or Teller processes are essential.
  • Must be confident with PCs, including intermediate-level use of MS Word and Excel. Familiarity with MS Access, Optima and FIS host system beneficial. Must also be comfortable in learning and operating various computer applications.
Working Conditions: 

  • Candidate must be able to move rolling racks of teller work as well as lift and move storage boxes.