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Operations Associate II in Kingston, MA at Eastern

Date Posted: 5/31/2018

Job Snapshot

  • Employee Type:
  • Location:
    Kingston, MA
  • Job Type:
  • Experience:
    At least 4 year(s)
  • Date Posted:

Job Description

When you join Eastern Bank, you join the largest and oldest mutual bank in the country. We pride ourselves in having knowledgeable and experienced professionals that can provide the expertise, personal attention and service our customers deserve.
As the fourth-largest full-service commercial bank in Greater Boston, we are able to offer you unique opportunities for career growth throughout the organization, as well as a competitive compensation and benefits program.
As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us.

The Operations Associate maintains primary responsibility for all operational elements of a mid- to large-sized office.  Operational responsibilities include, but are not limited to the following:
  • Cash vault and ATM management, managing negotiable instruments, adhering to compliance and security requirements, routine cash drawer audits, executing on quality control processes around new account opening, and other such branch activities.
  • Fully skilled in both sales and transactional capacities, incumbents also directly service retail branch customers as needed.
  • Balancing policy and procedure with appropriate judgement, makes decisions that are mutually beneficial to the bank and the customer.
  • If written policy is unclear or there is any uncertainty, the Operations Associate should seek guidance from his/her Assistant Branch Manager, Branch Manager, Regional Manager, or if necessary, Retail Administration.

Maintains primary responsibility for all operational elements of a small to mid-sized banking office by:
  • Managing the branch cash vault to within prescribed limits and serving as the vault custodian.  Must master the use of the bank’s cash forecasting system.  
  • Serving as the branch’s ATM custodian; ensures it remains stocked, functional, and is balanced daily.
  • Auditing all negotiable instruments, cash drawers, foreign currency (if applicable) and related logs to ensure adherence to defined policies and procedures.
  • Responsible for all operational components in the branch such as balancing and researching cash errors, filing necessary BSA forms, compliance and security elements
  • Stays abreast of all compliance and security requirements and implements processes within the branch to ensure regular adherence.
  • Routinely reviews new account opening documentation, to include some that is more complex (i.e. corporate resoutions, business customer profiles, businesses designated as high-risk, etc.) to ensure adherence to bank policies and procedures
Incumbents in this position are skilled in both sales and transactional capacities and personally service all customers by:
  • Opening deposit accounts and taking loan applications for various lending units 
  • Closing consumer loans 
  • Making  referrals to other bank business lines and third party partners
  • Handling routine account maintenance and other servicing issues
  • Processing monetary transactions such as cashing checks, making deposits, selling monetary instruments, buying/selling foreign currency, processing credit card cash advances
  • Maintaining safe deposit records properly to include contracts, access slips and assisting customers with access to safe deposit boxes (if applicable)

Job Requirements

Education and Experience:
  • High School or equivalent and two-to-four years of related job experience required.

  • Enthusiastic individuals with strong interpersonal skills and a desire to be in the ‘customer service’ business are ideal candidates for this role.
  • Basic business acumen and professionalism are also required.
  • Strong written and verbal communication skills are critical, as are the ability to build relationships and strong alliances across the organization and to quickly learn all there is to know about the products and services offered by the bank. 

Working Conditions: 
  • Ability to stand and remain standing for up to five hours at a time without a break. May be required to lift and/or move coin/currency bags weighing 25-30 pounds.