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Operations Analyst I in Brockton, MA at Eastern

Date Posted: 8/28/2018

Job Snapshot

Job Description

Minimize risk to the Bank in regards to State and Federal regulations.
  • Responsible for managing to servicing regulations for all commercial, consumer and mortgage portfolio’s as well as adhereing to Investor guidelines for the investor portfolio.
  • Ensure Servicing procedures are reviewed yearly and updated according to changes in processes.
  • Recommend enhancements to current processes and procedures to management in order to mitigate risk to the Bank.
  • Works with Compliance, Risk Review and Internal Audit staff for all procedure and process reviews
  • Monthly reporting to Fannie Mae, Fredie Mac and other Investors and for Loans Serviced by Others, as well as downloading monthly  reports from the core servicing system and appropriate investors for reconcilement, adjustment as needed and transmission/mailing back to the Investor.
  • Reconcile monthly reports for all Investors and Investor held DDA accounts as well as reconcile various investor General Ledger accounts. Research any variances and adjust as needed. Complete reconcilement documents, checks, wire transfers as required.
  • Reporting MBS Express funds via eFanniemae and transmitting monthly pool custodial balances to the appropriate investor.
  • Report on all Home Affordable Modification Program loans in all phases of modification to FNMA, FHLMC, HSSN, and/or Treasury. Communicate with business lines to ensure accuracy of information being reported.
  • Remit funds to Investors on a daily basis. Manage procurement of notes from the document custodian for all investor loan payoffs and work directly with the investor on foreclosure processing.
Responsible for operational management of the bank’s consumer, commercial and mortgage portfolios. 
  • Manages and oversees the daily operations of the functions performed by the Servicing unit.
  • Reviews and prepares monthly statistical management reports.
  • Oversees updating standard operating procedures in relation to these portfolios.
The manager works with limited supervision and is expected to develop and maintain strong working relationships with bank departments.
  • Works on and handles special projects with fellow bank departments.
  • Sets up meetings and development programs with bank departments to enhance processes and relationships.
The manager is responsible for employment decisions for staff members. 
  • Review performances; make salary recommendations and recommendations with regard to promotions and/or terminations
  • Ensure adequate staffing and training for maximum performance of personnel
  •   Controls staff scheduling including overtime, vacation time and personal days.
  •   Provides counseling to employees as needed.
  •   Periodic review of methods, procedures and systems to make daily operations more efficient
Perform additional duties as requested

Job Requirements

  • Work closely with Compliance, Customer Service/8088, Commercial, Consumer, Collections and Legal departments for resolutions on loan accounts
  • Mitigate risk to the Bank in daily resolution regarding Investor portfolio, Adjustable Rate portfolio, Credit Bureau reporting, Sold Servicing and all Business Line maintenance.
  • Resolves the more complex operation issues or problems, escalated from staff, related to work flow & deadlines.

Education and Experience
  • Degree in management, business administration or similar discipline preferred or comparable experience in lieu of the degree.
  • Three to five years experience with in depth knowledge of consumer, commercial and real estate loans.  A minimum of two years management/supervisory experience in an operations environment.
  • Required knowledge of Investor Servicing Guidelines, Credit Bureau regulations, Regulation O, Z and GLBA.
    • (Investor training courses may be required to develop skills necessary to the position)
  • Excellent analytical skills and use of sound judgment.
  • Excellent communication, customer service and organizational skills.
  • Working knowledge of PC’s and computers
  • Familiarity with business machines (i.e. adding machines, PC skills), PC software (i.e. Microsoft Word, Excel, Internet)
  • Must have proven loan and accounting knowledge including, but not limited to, investor reporting, account reconciliation, general ledger reconciliation, billing receivables, accruals, modifications, must be able to interpret and follow loan notes, bills/statements and bank policies and procedures.
  • Detail oriented skills with ability to research and resolve issues/problems that arise
  • Average to strong interpersonal skills