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Network Operations Manager in Lynn, MA at Eastern

Date Posted: 2/13/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Lynn, MA
  • Job Type:
    Management
  • Experience:
    At least 5 year(s)
  • Date Posted:
    2/13/2018

Job Description

When you join Eastern Bank, you join the largest and oldest mutual bank in the country. We pride ourselves in having knowledgeable and experienced professionals that can provide the expertise, personal attention and service our customers deserve.
 
As the fourth-largest full-service commercial bank in Greater Boston, we are able to offer you unique opportunities for career growth throughout the organization, as well as a competitive compensation and benefits program.
 
As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us.
 
Responsibilities include, but are not limited to the following:

Responsible for collaboratively developing strategies, goals, policies, and programs related to the daily operations of the technology division. Some areas of responsibility include (but not limited to) enterprise monitoring & alerting (health and availability), agent deployment and rationalization, network support, server builds, system patching, and software deployment. The NOCC Manager (Network Operations Control Center) is also responsible for managing, selecting, coaching, and developing department staff, as well as developing and enforcing an operations philosophy within the Technology Division. The NOCC Manager is a technical leader within the Infrastructure team, and will work with the SE Manager, the Tech Ops Manager, and other technology department managers to ensure that enterprise technologies are healthy and available. This is a hands-on technical position.
  • Hands-on technical, Network Operations, expertise and guidance of the NOCC Support team by identifying, conducting in-depth analysis, and recommending and/or implementing solutions to high-level, complex technical issues including exploration of new technologies and designs to best support the NOCC needs of Eastern Bank
  • Troubleshoot, review and assess tickets to the NOCC support teams. Provide professional and technical coaching, mentoring, and development plans for Technology NOCC staff. Ensure the NOCC team receives and maintains a current understanding of current and emerging technologies
  • Provisioning & deprovioning of servers and systems, as well as the tools and agents used to monitor, alert, and secure those systems. Manage, communicate, and remediate health & availability issues, using industry best practice/standards via enterprise class monitoring & alerting tools
  • Develop, monitor and approve performance metrics, technical reports and specifications for trend analysis and remediation as well as individual performance results. Utilize metrics to implement action plans for improvement
  • Manage medium scale team projects
  • Other duties as required.

Job Requirements

Candidate must be analytical, well organized and self-directed.  Must possess strong technical & customer services skills and a strong sense of urgency and ownership.  Must have ability to make technical and process decisions that align and advance technology and business goals. 
  • Bachelors of Science degree and/or a minimum five (5) years’ related experience; providing technical support in a Technology Support environment; with an additional (minimum) two (2) years management experience, or equivalent combination of training and experience
  • Thorough knowledge of Network Operation management and customer service
  • Exceptional working knowledge of server operating systems (Windows Server 2003, Windows Server 2008, Windows Server 2012 and Linux)
  • Understanding of network and server technologies (Microsoft Active Directory, Group Policy, DHCP, DNS, HyperV, Exchange 2010, Microsoft System Center Suite, and WSUS)
  • Windows and Linux based application support (JBOSS, Apache, IIS, Sharepoint)
  • Thorough understanding of end point security products (HIPS, A/V, Whitelisting)
  • Travel between various Bank offices required
  • Off-hours support as needed, Provide on-site support (as needed)
  • Participate in formal on-call escalation rotation