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Internal Customer Service Specialist I in Lynn, MA at Eastern

Date Posted: 2/13/2018

Job Snapshot

Job Description

When you join Eastern Bank, you join the largest and oldest mutual bank in the country.
 
We pride ourselves in having knowledgeable and experienced professionals that can provide the expertise, personal attention and service our customers deserve.
As the fourth-largest full-service commercial bank in Greater Boston, we are able to offer you unique opportunities for career growth throughout the organization, as well as a competitive compensation and benefits program.
 
As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us.
 
In this role, you will be responsible for the following:
 
• Serves as first line response for incoming internal customer calls
• Accurately and expediently answers inquiries from internal customers on all types of new and existing products and services, drawing on a detailed knowledge base of Bank Operation's services, policies, and procedures.
• Efficiently performs routine follow-up work and initiates requests for detailed follow-up work.
• Relies on excellent verbal and written communication skills to fulfill internal customer requests and to ensure ultimate external customer satisfaction.
• Ensuring the continuity of superior service levels.
• Creating a common method of access to back operations resources.
• Assures all incoming calls are logged and dealt with immediately or referred to the appropriate support person.
• Incumbent must be able to work the following schedule:
• Monday - Friday: 8:30 AM - 5:30 PM with Rotating Saturdays



Job Requirements

• High School Diploma or equivalent required, Bachelors degree preferred
• Bank Operations experience required
• Basic Microcomputer service experience required
• Basic Microsoft Office support knowledge required
• Database applications knowledge