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Float Team Manager in Barnstable, MA at Eastern

Date Posted: 2/13/2018

Job Snapshot

Job Description

When you join Eastern Bank, you join the largest and oldest mutual bank in the country. We pride ourselves in having knowledgeable and experienced professionals that can provide the expertise, personal attention and service our customers deserve.
 
As the fourth-largest full-service commercial bank in Greater Boston, we are able to offer you unique opportunities for career growth throughout the organization, as well as a competitive compensation and benefits program.
 
As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us.
 
Responsibilities include, but are not limited to the following:
 
The individual performing in this role will be responsible for the leadership and day-to-day management of a team of individuals who work in a regional float pool that supports numerous banking offices within a defined geography. Individuals in this role are personally expected to ‘float’ among the branches assigned to the regional geography to lend sales and service, and management level support to locations as needed. Incumbent must be fully trained and proficient in all aspects of branch banking to include transaction processing and product sales and service.  In the management capacity at any of the regional branch locations, may be required to review and approve complex transactions, decision overdrafts, open and/or close the office, and other such duties.
 
Further responsibilities include the following:
  • Proactively guides the sales and service activities of the individuals on this team such that they become and remain highly skilled in all areas of retail branch banking.
  • Ensures team members receive proper training and implement learned skills and behaviors.
  • Through tested techniques, engage in sales and service coaching sessions with all team members.
  • Responsible for ensuring the team’s adherence to defined customer service standards and all retail branch audit and compliance requirements.
  • Regularly follows up with branch management in assigned offices to solicit feedback on the performance of all team members.
  • May be required to manage team members’ branch assignments / schedules.
  • Consistently applies Human Resource policy for routine aspects of management, and as performance issues arise. 
  • Prepares and delivers performance appraisals for all team members.

Job Requirements

  • Incumbent must have 1-2 years of supervisory / management experience, preferably in a retail banking environment. 
  • For incumbents who have tenure with the bank, must have a history of solid performance.
  • Must have the ability to work independently and multi-task in a fast-paced environment. 
  • Individual must be willing to travel within his/her assigned region, and perhaps at times outside his/her region, daily if necessary.
  • High school diploma or equivalent required; Associates / Bachelors degree preferred.
  • Ideal candidate should be enthusiastic with strong interpersonal skills and a desire to be in the ‘customer service’ business
  • Strong written and verbal communication skills are critical, as is the ability to build relationships and strong alliances across the organization
  • Basic business acumen and professionalism are required
  • Must have the ability to gain an understanding of the “big picture” in banking – i.e. answers to questions like:  How does a bank make money?  What makes a product profitable?