Customer Service Center- Online Banking Specialist I in Lynn, MA at Eastern

Date Posted: 8/8/2020

Job Snapshot

Job Description

When you join Eastern Bank, you join the largest and oldest mutual bank in the country. We pride ourselves in having knowledgeable and experienced professionals that can provide the expertise, personal attention and service our customers deserve.

As the fourth-largest full-service commercial bank in Greater Boston, we are able to offer you unique opportunities for career growth throughout the organization, as well as a competitive compensation and benefits program.

As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us.

Responsibilities include, but are not limited to the following:

  • Provide a high level of customer service to all Online Banking end users
  • Handle all online banking call volume for the Customer Service Center
  • Use strong written communication skills to reply to internal and external email inquiries in a timely and efficient manner
  • Serve as a service liaison between Eastern Bank Online customers and all third party service providers
  • Process new online account set-ups and performs on-going maintenance to existing online accounts
  • May be required to assist other areas of the call center on an as needed basis

Job Requirements

Education and Experience
  • Associate’s Degree or related knowledge/skills base gained through experience required
  • Minimum of 3 years customer service experience in a fast paced environment 
  • Ability to articulate solutions in a demanding environment 
  • Previous Retail Banking experience preferred
  • Call Center Experience or a high volume phone environment required 
  • Must have a strong understanding of Online Banking services
  • Ability to troubleshoot technology issues and come to a solution 
  • Computer proficiency, including web navigation and keyboarding skills a must
  • Excellent oral and written communication skills
  • Superior customer service skills required
  • Proficient with Internet terminologies and navigation
  • Ability to learn new concepts quickly and easily in a fast growing environment