Commercial Banking Administrator II in Bedford, NH at Eastern

Date Posted: 7/24/2020

Job Snapshot

Job Description

When you join Eastern Bank, you join the largest and oldest mutual bank in the country. We pride ourselves in having knowledgeable and experienced professionals that can provide the expertise, personal attention and service our customers deserve.

As the fourth-largest full-service commercial bank in Greater Boston, we are able to offer you unique opportunities for career growth throughout the organization, as well as a competitive compensation and benefits program. 

As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us.

The Commercial Banking Administrator II works independently handling accounts of moderate size and complexity and/or moderate volume of accounts.  Supports a lending team while being responsible for the review and completion of due diligence associated with the commercial loan documentation/closing process, including the satisfaction of approval conditions prior to the preparation of commercial loan documentation and controlling the disbursement of new loan proceeds by reviewing attorney prepared documents to ensure adherence to loan approval requirements. Additional responsibilities include monitoring and enforcing post-closing exception items and working closely with customers and attorneys to manage the loan closing process. 

The Commercial Banking Administrator II must have the ability to work independently and to consistently demonstrate the ability to balance multiple assignments and priorities.  Possess strong communication skills, both written and verbal and have the interpersonal skills needed for a positive team environment. Must work within the boundaries of the division and bank’s policies and procedures. 

Responsibilities include, but are not limited to the following:

a. Serves as the primary contact with the Loan Production Group and Loan Operations ensuring that all new loans, renewals, extensions and modifications are processed, and set-up as intended advising the support areas as required with more complex transactions including but not limited to participations, industrial revenue bonds, tranche loans and others.  
b. As directed by the RMs, the Commercial Banking Administrator II interacts with customers, attorneys, CPAs, and other lending institutions to resolve problems and/or aids where needed and to ensure that all required documentation, both loan and deposit, is returned as required within an appropriate timeframe. 
c. Manage pipeline of assigned loans within nCino and other secondary sources.  Ensure the accurate and timely completion of all data points as required.
d. Use third party providers collecting required documentation for services such as OFAC, Certificates of Existence and Flood Determination certificates.
e. Utilizes systems, procedural, operational and enterprise expertise to research and resolve issues and questions that may occur including those from Compliance, Internal Audit and Credit Risk Review. Works closely with and maintains strong productive relationships with the Loan Production Group, Loan Operations, Compliance, Credit Risk Review, Managed Assets, Internal Audit, Deposit Operations, Treasury Services, and the Business and Customer Service Centers to ensure rapid and positive issues resolution.
f. Perform loan maintenance as required. Maintenance will include participation settlements, loan payment adjustments, pay-offs and pay-downs, partial releases, interest rate changes. 
g. Responsible for opening and maintaining Commercial Banking deposit accounts ensuring that all bank procedures are adhered too. Work with Treasury Services to ensure that all products are set up and working appropriately. Monitor and process overdrafts and ensuring compliance with overdraft approval and insider transaction procedures.  Researches customer delinquencies and aged overdrafts and performs the necessary corrective maintenance to eliminate the cause should problems be the result of internal or systematic errors. 
h. Assists the RMs in monitoring various monthly management reports to ensure that renewals, extensions, rate changes and maturity loans are reviewed, and the documentation prepared within the time frame designated and approved by the Team Leaders, Group Heads and or Credit Committee. Reports reviewed and monitored by the administrator include Flood, UCC Continuations/Terminations, K-Loan, Document Exceptions, On-Line Dollar, Missing Signature Cards and Sweep Reports. 
i. Depending on the department to which the Commercial Banking Administrator II is assigned, s/he may be responsible for other lending support activities such as construction loan monitoring and processing of advances.
j. May be asked to train and mentor Commercial Banking Administrator I.

Job Requirements

Education and Experience 
• Bachelor’s degree or related knowledge/skills gained through experience required
• 5 – 7 years of commercial loan experience required
• Experience independently managing an efficient workflow
• Ability to read and interpret complex loan and legal documentation


• Knowledge of commercial banking compliance and regulations
• Knowledge of general banking operations and activities
• Must be able to work independently with little direction
• Strong communication, organizational, writing and interpersonal skills required
• Working knowledge of the following programs:

   o Microsoft Office (Excel/Word/Access)
   o Metavante Insight/FIS
   o nCino Lifecycle Lightening
   o Salesforce