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Collector I in Lynn, MA at Eastern

Date Posted: 2/13/2018

Job Snapshot

Job Description

When you join Eastern Bank, you join the largest and oldest mutual bank in the country. We pride ourselves in having knowledgeable and experienced professionals that can provide the expertise, personal attention and service our customers deserve.

As the fourth-largest full-service commercial bank in Greater Boston, we are able to offer you unique opportunities for career growth throughout the organization, as well as a competitive compensation and benefits program.

As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us.

This position is responsible for collecting on consumer loan products and overdraft accounts while adhering to both Bank and debt collection guidelines.

Responsibilities include, but are not limited to the following:

  • Contacts delinquent loan customers by telephone or letter to arrange satisfactory payment plan.
  • Protects the Bank’s collateral by initiating timely repossession and/or legal proceedings.
  • Updates and maintains customer collection notes on the collection system 
  • Keep abreast of collection regulations and changes.
  • Perform additional duties as required.

Job Requirements

  • 3-5 years of collection or collection experience 
  • Good customer service skills, proficient in Excel and Word , self-motivated and innovative