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Account Service Administrator in Duxbury, MA at Eastern

Date Posted: 6/5/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Duxbury, MA
  • Job Type:
    Management
  • Experience:
    Not Specified
  • Date Posted:
    6/5/2018

Job Description

When you join Eastern Bank, you join the largest and oldest mutual bank in the country. We pride ourselves in having knowledgeable and experienced professionals that can provide the expertise, personal attention and service our customers deserve.
 
As the fourth-largest full-service commercial bank in Greater Boston, we are able to offer you unique opportunities for career growth throughout the organization, as well as a competitive compensation and benefits program.
 
As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us.
 
Responsibilities include, but are not limited to the following:
  • Primary responsibilities includes supporting Trust Officers and maintaining direct relationships with clients.
  • Manages daily account balances by reviewing client portfolios and analyzing the data for income protection.  If there are any questionable items, research issues and bring them to the attention of the officers suggesting a potential action plan i.e. transfer funds from one account to another to protect overdrafts; alert a new bond is due and can cover balance or note that interest is going to be paid and should suffice.
  • Establishes new accounts making sure all appropriate documentation has been collected and if not, obtaining all necessary documentation.  Enters all account information into the database to establish portfolio makeup, asset allocation, etc.
  • Closes accounts executing independent judgment on payment issues such as various estate taxes and fees.  Ensures that appropriate funds or assets are transferred to the correct accounts in a timely fashion.
  • Responsible for ensuring that governing documents for client accounts are imaged and secured in the vault, and all physical assets are deposited in the asset vault, i.e., savings bonds, notes and legal documents.
  • Ensures payment of client bills through direct computer input, obtaining necessary approvals, making sure the bills are being paid against the accurate ledger potentially having a significant negative impact on the business if not done correctly and thoroughly.
  • Prepares client and prospect presentations for Trust Officers as needed
  • Research and prepares Required Minimum Distributions (RMD’s) for client IRA accounts.
  • Research, distribute and file all necessary federal and state tax forms for clients that are not electronically filed by the tax service.
  • Maintains accurate computer trust system account information including beneficiary information, synoptic information and generated functions.
  • Must be able to interpret basic trust and investment language in legal documentation.
  • Attends training seminars as required in reference to upgrades of the trust and/or computer systems and software.
  • Assist in the planning and coordination of client events.

Job Requirements

Education and Experience:
  • 3+ years of wealth management /trust administration
  • Experience should include hands-on knowledge of Trust/Investment software operating systems. 
Required Skills:
  • Demonstrates basic knowledge and understanding of principles of trust and investment administration.
  • Must display excellent interpersonal skills, both in person and on the telephone.
  • Has a history of strong organizational and administrative skills, including computer experience with Word, Excel, PowerPoint, Outlook.