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Customer Service Center, Online Banking Specialist I at Eastern Bank

Customer Service Center, Online Banking Specialist I

Eastern Bank Lynn, MA Full-Time
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Responsibilities include, but are not limited to the following:

  • Provide a high level of customer service to all Online Banking end users
  • Handle all online banking call volume for the Customer Service Center
  • Use strong written communication skills to reply to internal and external email inquiries in a timely and efficient manner
  • Serve as a service liaison between Eastern Bank Online customers and all third-party service providers
  • Process new online account set-ups and performs on-going maintenance to existing online accounts
  • May be required to assist other areas of the call center on an as needed basis

Education and Experience

  • Associate’s Degree or related knowledge/skills base gained through experience required
  • Minimum of 3 years customer service experience in a fast-paced environment 
  • Ability to articulate solutions in a demanding environment 
  • Previous Retail Banking experience preferred
  • Call Center Experience or a high-volume phone environment required 
  • Must have a strong understanding of Online Banking services
  • Ability to troubleshoot technology issues and come to a solution 

  Skills/Knowledge  

  • Computer proficiency, including web navigation and keyboarding skills a must
  • Excellent oral and written communication skills
  • Superior customer service skills required
  • Proficient with Internet terminologies and navigation
  • Ability to learn new concepts quickly and easily in a fast-growing environment

 

Recommended Skills

Navigation
Communication
Written Communication
Troubleshooting (Problem Solving)
Customer Service
Call Centers
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Job Snapshot

Employee Type

Full-Time

Location

Lynn, MA

Job Type

Customer Service, Banking

Experience

3 years

Date Posted

05/09/2021
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Think you're the perfect candidate?
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