Create a Job Alert.

Enter your email below to save this search and receive job recommendations for similar positions.
Thank you. We'll send jobs matching these to
You already suscribed to this job alert.
No Thanks
US
What job do you want?
Apply to this job.
Think you're the perfect candidate?
Apply on company site

You’re being taken to an external site to apply.

Enter your email below to receive job recommendations for similar positions.
Digital Channels Support Specialist at Eastern Bank

Digital Channels Support Specialist

Eastern Bank Lynn, MA Full-Time
Apply on company site

Responsibilities include, but are not limited to the following:

  •  Provide high-level support to all Eastern Bank business/consumer digital channel customers through email and web chat
  • Digital channels may include but are not be limited to: Online Banking, Mobile Banking, Chat, and Secure email 
  • Work closely with customers and bank staff to ensure effective communication in the implementation of services, training of end users, and promotion of the features/benefits of bank products/services
  • Maintain a high-level knowledge of data security, social media, and internet terminologies/ navigation
  • Responsible for conducting high-level maintenance and post customer call work with regards to things such as security, credential maintenance, addition of products/resources, etc.
  • Resolve and respond to all consumer/business issues received through digital channels
  • Provides technical support to business/consumers regarding access to products and services via Internet while maintaining data security. 
  • Required to conduct high level online account maintenance received from internal/external customers using various administration tools
  • Interface with technical help desk 3rd Party Vendors to resolve customer digital banking issues while utilizing established procedures to escalate issues
  • Thorough understanding of all consumer bank products, services, policies, procedures, and regulations
  • Responsible for monitoring and responding to customer commentary via all social media channels
  • Assist when needed on overflow calls from other areas of the Customer Service Center
  • Responsible for quality testing new/enhanced products, services, or tools under the supervision of senior management

Qualifications:

  • Associate’s Degree or related knowledge/skills base gained through experience required
  • Able to learn new concepts quickly in a fast paced, growing environment
  • Proficiency in Social media such as Facebook, Twitter, LinkedIn, etc.
  • Proficient with Internet terminologies and navigation
  • Excellent oral and written communication skills
  • Computer proficiency, including web navigation and keyboarding  required
  • Web chat experience and the ability to handle multiple chat sessions concurrently in a prompt, professional, and friendly manner
  • Strong understanding of Business/Consumer Online Banking services
  • Previous retail banking and/or call center experience
  • Minimum of 3 years Customer Service experience required
Working Conditions
  • Flexible and adaptable about work schedules, which may include      weekends
  • Ability to use a headset and sit for long periods of time

 

Recommended skills

Navigation
Administration
Scheduling
Technical Support
Retail Banking
Management
Get job alerts by email. Sign up now! Join Our Talent Network!

Job Snapshot

Employee Type

Full-Time

Location

Lynn, MA

Job Type

Other

Experience

3 years

Date Posted

02/17/2021
Apply to this job.
Think you're the perfect candidate?
Apply on company site