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Customer Service Center Generalist I at Eastern Bank

Customer Service Center Generalist I

Eastern Bank Lynn, MA Full-Time
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Responsibilities: 

  • Serves as bank’s first line of response for a high volume of inbound calls. 
  • Must maintain a detailed knowledge base of bank products, services, policies, procedures, maintenance, and regulatory requirements.
  • Able to handle a diverse array of complex customer situations with minimal supervisory assistance by making sound decisions that minimize risk to both the bank and customer.  
  • Actively listens to determine full extent of customer’s needs while appropriately applying different approaches to affect desired outcome.
  • Ensures effective customer communication by utilizing superior verbal and written skills. 
  • Must be able to handle basic customer complaints and problems with minimal assistance. 
  • Able to recognize personal limitations in an acceptable time frame and initiate requests for assistance to appropriate personnel as needed.
  • Responsible for achieving entry level sales and service standards as set forth by senior management.

Requirements:

  • Some nights and weekends required
  • Associate degree or related knowledge/skills base gained through experience preferred
  • Retail service background required
  • Experience working in a customer service-oriented environment
  • Ability to work proficiently in a high-volume, fast-paced environment 
  • Proven service and sales ability required
  • Excellent communication, organizational, and interpersonal skills required
  • Microsoft knowledge and understanding of windows required
 

Recommended skills

Customer Service
Service Orientation
Interpersonal Skills
Management
Customer Communications Management
Sales
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Customer Service Center Generalist I
Estimated Salary: $64K

Job Snapshot

Employee Type

Full-Time

Location

Lynn, MA

Job Type

Customer Service

Experience

Not Specified

Date Posted

02/26/2021
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Think you're the perfect candidate?
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