Customer Service Center Generalist I job in Lynn at Eastern Bank

Responsibilities: 

• Serves as bank’s first line of response for a high volume of inbound calls. 
• Must maintain a detailed knowledge base of bank products, services, policies, procedures, maintenance, and regulatory requirements.
• Able to handle a diverse array of complex customer situations with minimal supervisory assistance by making sound decisions that minimize risk to both the bank and customer.  
• Actively listens to determine full extent of customer’s needs while appropriately applying different approaches to affect desired outcome.
• Ensures effective customer communication by utilizing superior verbal and written skills. 
• Must be able to handle basic customer complaints and problems with minimal assistance. 
• Able to recognize personal limitations in an acceptable time frame and initiate requests for assistance to appropriate personnel as needed.
• Responsible for achieving entry level sales and service standards as set forth by senior management.

Requirements:

• Some nights and weekends required
• Associate degree or related knowledge/skills base gained through experience preferred
• Retail service background required
• Experience working in a customer service-oriented environment
• Ability to work proficiently in a high-volume, fast-paced environment 
• Proven service and sales ability required
• Excellent communication, organizational, and interpersonal skills required
• Microsoft knowledge and understanding of windows required